Frequently Asked Questions
Here you will find answers to the most frequently asked questions. If you don't find the answer you're looking for, you can contact us in the Contacts section.
Quick questions
To request a return, click here.
Frequently Asked Questions
What are the delivery times?
Average delivery times for our packages
- 1 to 3 working days to process it. During the week we generally take only one working day, but if the order is placed on Friday evening or during the weekend, it may take a little longer.
- Once processed, the order will be shipped and delivery takes an average of 5 to 7 working days. However, during periods when we handle a very high volume of orders, delivery times could extend up to 14 working days.
Can I track my order?
Certainly! Once your purchase is complete, we will send you a confirmation email containing the tracking code.
To track your order, simply copy the code and paste it into the Track Your Order section on the website, or enter your order number and the email address used for the purchase.
Why does the tracking show my order was delivered, but I haven't received anything?
It may happen that on the tracking page, the order appears to be successfully delivered before actual delivery. Generally, when this occurs, it means that the package has been handed over to the local courier and should be delivered shortly.
Please allow a couple more days for your order to be delivered.
If, after a few days of waiting, you still haven't received anything, please contact us.
Why did I only receive part of my order?
As specified on the website, if you order multiple items, they may be shipped and delivered separately in different packages.
Is payment secure?
At the time of payment, you can choose from different methods, including PayPal. On Notorious, all payment methods are SSL encrypted, which means you can always count on a safe and secure payment.
How do I contact you?
For any doubts, questions, or requests, you can contact us via the Contact Us section or directly at help@notoriousbrand.it
How do returns work?
We offer a 30-day money-back guarantee. This means you have 30 days from the moment you receive your order to request a return and a refund.
To request a return, click here.
As specified on the website, return shipping costs are at the customer's expense.
You can consult the return and refund policy by clicking here.