Refund policy
Return Policy
Our 30-day return policy means that you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags and/or labels attached, and in its original undamaged packaging.
You can submit a return request through our returns portal:
Once your request is approved, you will receive complete instructions via email, including the return shipping address.
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot guarantee receipt of your return without proof of delivery.
Items sent back without first requesting a return will not be accepted.
If you have any questions regarding returns, you can contact us at any time at help@notoriousbrand.it.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the item you currently have and, once the return has been accepted, purchase the new item separately.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification.
As stated above, the item must be in the same condition in which you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved or not.
If approved, your refund will automatically be issued to your original payment method within 14 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at help@notoriousbrand.it.