Refund policy

Returns and Refunds Policy

This policy describes the procedures and conditions for returning products purchased on the website notoriousbrand.it and for obtaining the related refunds, in accordance with our Terms and Conditions and applicable law.

1. Right of Return and Time Limits

In accordance with Article 52 of the Italian Consumer Code, a customer who qualifies as a “consumer” has the right to withdraw from the contract within 14 days from the date of delivery of the product, without having to provide any reason.

In addition, the seller commercially grants an extended return policy that allows the product to be returned within a longer period of 100 days from the date of delivery.

This policy applies to all return requests due to change of mind, size exchange, color exchange, or any other reason not attributable to a product defect.

2. Procedure for Requesting a Return (Change of Mind, Size, etc.)

If the customer wishes to return a product for personal reasons (e.g. change of mind, wrong size), they must follow the procedure described below:

1. Access the Returns Portal: The customer must access the dedicated returns portal, available on our website.
2. Enter Details: Within the portal, the customer must enter the order number and the e-mail address used for the purchase, in order to identify the order.
3. Select Products and Reason: The customer must select the items they wish to return and specify the reason for the return from the available options.
4. Wait for Approval: Once submitted, the request will be reviewed by our team.
5. Receive Instructions: Following approval, the customer will receive an e-mail containing all the instructions necessary to proceed with shipping, including the address to which the package should be sent.

2.a Condition of the Product to Be Returned

For the return to be accepted, the product must be returned in the same condition in which it was received. In particular, it must be:

• Unworn, unwashed, and unused.
• Undamaged and unaltered.
• Complete with all tags, original labels, accessories, and original packaging, where present.

The seller reserves the right to inspect the returned product and to refuse the return or reduce the refund amount if the item has been handled beyond what is necessary to establish its nature, characteristics, and functioning, or if it does not meet the conditions listed above.

2.b Return Shipping Costs

As specified in Article 9 of the Terms and Conditions, the shipping costs for returning the product are entirely borne by the customer, except in cases of a defective or non-conforming product. The customer acknowledges that the return address may be located outside the European Union (e.g. in China), which may result in potentially high shipping costs. It is recommended to use a trackable shipping service and to keep the receipt until the refund is confirmed.

3. Procedure for Damaged, Defective, or Non-Conforming Products

Should the product received show a conformity defect, be damaged, or differ from what was ordered, the customer must follow a specific procedure:

1. Immediate Notification: The customer must contact our support team immediately at the e-mail address help@notoriousbrand.it.
2. Photographic Documentation: The communication must include clear photographs showing: the defect or damage to the product, the outer packaging, and the shipping label affixed to the package.
3. Verification and Refund: Our team will verify the documentation provided. If the defect is confirmed, we may proceed directly with issuing a refund without requiring the customer to physically return the item.

In this case, the customer will bear no costs and will be entitled to a full refund or to the other remedies provided for under the legal warranty (e.g. replacement), depending on the specific case.

4. Refund Methods and Timeframes

Once the return has been approved (following receipt and inspection of the returned product, or following photographic verification for defective products), the refund will be processed.

Refund Amount

The refund will cover the price paid for the product. In cases where the legal right of withdrawal is exercised, the standard delivery costs incurred at the time of purchase will also be refunded. Additional costs for non-standard shipping options chosen by the customer will not be refunded, nor will the shipping costs for returning the product (which remain the customer’s responsibility, except in the case of a defective product).

Refund Method

The refund will be credited using the same payment method chosen by the customer for the original purchase, unless otherwise agreed.

Timeframes

The seller may withhold the refund until the goods have actually been received or until the customer has provided proof of having sent them back. The refund will be issued without undue delay following the successful completion of the verification.

5. Exclusions from the Right of Return

The right of withdrawal is excluded by law in certain specific circumstances, including:

• Products made to measure or clearly personalized.
• Sealed products that are not suitable to be returned for hygiene reasons or reasons related to health protection, and that have been opened after delivery.

Any specific exclusions will be clearly indicated on the product page.

6. Contact and Support

For any questions, support requests, or communications relating to returns and refunds, our customer service team is available at the e-mail address: help@notoriousbrand.it.