GENERAL TERMS AND CONDITIONS OF SALE
Website notoriousbrand.it
Article 1
Site ownership, preliminary provisions, and scope of application
These General Terms and Conditions of Sale govern the use of the website available at https://notoriousbrand.it/ and the purchase of the products marketed through the same website, with particular reference to the relationship between the seller, NOTORIOUS DI A.G.S., VAT number 05778780287, with registered office at Via G. Mazzini, 53, Rubano (PD), Italy, and the users who access the site and/or purchase the products offered for sale.
The site is operated by the seller and allows users to browse the online catalog, select available products, place orders, proceed with payment, and receive products in accordance with the terms set out herein.
These Terms and Conditions apply to all orders placed through the site, except for any special conditions expressly indicated on the product page, in the cart, on the checkout page, or in specific communications sent to the customer.
Users are required to carefully read these Terms and Conditions before making any purchase. By submitting an order, the user declares that they have read, understood, and fully accepted these Terms and Conditions.
Contractual communications, order confirmations, pre-contractual information, shipping notifications, and any other communication related to the purchase may be sent in electronic format to the e-mail address provided by the user when placing the order.
The site is primarily aimed at end consumers. “Consumer” means a natural person acting for purposes unrelated to any business, commercial, craft, or professional activity they may carry out. Where a purchase is made by parties acting within their professional or business activity, rules different from those provided for the protection of consumers may apply, within the limits of the law.
Article 2
Subject matter of the contract
The seller markets clothing and accessories under the Notorious brand through the site, with particular reference, by way of example, to trousers, jeans, and casual garments.
The essential characteristics of the products are indicated on the relevant product pages, which may include information relating to style, color, size, materials, fit, price, availability, estimated order processing times, shipping methods, and return policy.
The product images published on the site are for representative purposes. The seller undertakes to represent the products as accurately as possible; however, slight differences in color, finish, visual rendering, or graphic detail may depend on the device used by the user, screen settings, photography lighting, or natural production variations.
Any indications relating to fit, recommended size, or measurements are for guidance only and do not replace the user’s personal assessment. Users are advised to carefully consult the size guide, where available, before making a purchase.
Article 3
Conclusion of the contract
To place an order, the user selects the desired products, adds them to the cart, reviews the order summary, provides the data necessary for shipping and billing, chooses a payment method from those available, and confirms the purchase.
Before submitting the order, the user has the opportunity to review the contents of the cart, correct any errors, and modify quantities, products, shipping details, and the payment method.
The sales contract is deemed concluded at the time the seller confirms receipt of the order by sending a confirmation e-mail to the address provided by the user.
The order confirmation contains a summary of the products purchased, the price, the shipping details, and the main conditions applicable to the purchase.
The seller reserves the right not to accept or to cancel an order, even after automatic confirmation, should any of the following circumstances occur, by way of example:
In the event of cancellation of an order that has already been paid for, the seller will refund any amounts collected using the same payment method used by the user, unless otherwise agreed.
Article 4
Prices, payments, and invoicing
All prices indicated on the site are expressed in euros and are inclusive of VAT, unless otherwise stated.
The applicable price is the one indicated on the product page and in the cart summary at the time the order is submitted.
The seller reserves the right to change product prices at any time, provided that any such changes will not affect orders already confirmed.
Payment may be made using the methods available on the checkout page, including, by way of example, payment cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other tools that may be enabled on the site.
Payment is processed through third-party secure payment systems. The seller does not retain the user’s payment card data in full, as this is processed directly by the payment service providers in accordance with their respective security standards.
The user is responsible for the accuracy of the data entered when making a purchase. Should the user request the issuance of an invoice, they must provide all the necessary data before the tax document is issued and, in any case, within the timeframes set out by applicable law.
Article 5
Product availability
The product availability indicated on the site may vary in real time.
The seller undertakes to keep product availability information up to date; however, a product may become unavailable after the order has been placed, due to logistical, technical, supply-related, or catalog-update reasons.
In the event of total or partial unavailability of the ordered product, the seller will inform the user and may offer, at the user’s choice:
Article 6
Shipping, delivery, and logistics model
Products purchased through the site are shipped to the address indicated by the user when placing the order.
The seller also operates through an online sales logistics model involving direct shipment from suppliers, logistics partners, or warehouses located outside the European Union, including China. The user acknowledges that, due to this organizational model, some products may be shipped directly from foreign warehouses or suppliers.
The processing and delivery times indicated on the site are estimates and may vary depending on product availability, destination country, time of year, courier operations, customs procedures, and any events beyond the seller’s control.
Unless otherwise indicated on the product page or checkout page, orders are normally processed within a few business days. Estimated delivery times may vary depending on the destination and the operational load of the seller and couriers.
Where available, the seller provides a tracking code that allows the user to monitor the shipment status.
The user must provide a correct, complete, and staffed delivery address. The seller is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or outdated data provided by the user.
If the package is shown as delivered according to the tracking system but the user claims not to have received it, the user must promptly contact the seller, who may carry out the appropriate checks with the carrier within the limits of the available information.
Article 7
User obligations
Users undertake to use the site in compliance with the law, these Terms and Conditions, and principles of fairness and good faith.
Users undertake to provide truthful, complete, and up-to-date personal data, contact details, shipping addresses, and payment information.
Users are responsible for any errors in the data entered when placing an order and undertake to promptly notify the seller of any necessary corrections.
It is prohibited to use the site for unlawful, fraudulent, or abusive purposes, or in any way likely to harm the seller, other users, third parties, or the proper functioning of the site.
The seller reserves the right to suspend, refuse, or cancel orders from users who have violated these Terms and Conditions, provided false data, attempted fraud, or improperly used the site.
Article 8
Right of withdrawal
Pursuant to applicable distance-selling regulations, the consumer has the right to withdraw from the contract, without giving any reason, within 14 days from the day on which the consumer or a third party designated by the consumer, other than the carrier, takes physical possession of the product.
The seller may, on a commercial and improved basis, grant a longer period for requesting a return, equal to 30 days from receipt of the product, as indicated on the site. This extension does not in any way limit the consumer’s legal 14-day right of withdrawal.
To exercise the right of withdrawal or to request a return within the extended commercial period that may be granted, the user must submit a request through the returns portal available on the site or contact the seller at the e-mail address help@notoriousbrand.it, indicating the order number, the products to be returned, and the data necessary to identify the purchase.
The product must be returned in the same condition in which it was received: unworn, unwashed, unused, undamaged, and complete with tags, labels, accessories, and original packaging, where present.
The seller reserves the right to refuse the return or reduce the refund if the returned product is used, damaged, missing essential components, altered, or otherwise handled beyond what is necessary to establish its nature, characteristics, and functioning.
Article 9
Return shipping costs borne by the user and returns to China
Except in the case of a defective, incorrect, damaged, or non-conforming product, the shipping costs for returning the product are entirely borne by the user.
The user expressly acknowledges that the seller also operates through a direct shipping model from suppliers, logistics partners, or warehouses located abroad, including China. Therefore, in the event of withdrawal or return due to change of mind, size exchange, color exchange, an error in product selection, or any other reason not attributable to the seller, the product may need to be sent back to a return address located outside Italy and/or outside the European Union, including an address in China.
The user is informed, prior to purchase and by accepting these Terms and Conditions, that shipping a return to China or to another non-EU country may involve higher costs than a standard domestic or European shipment.
Such costs may vary depending on the courier chosen by the user, the weight and dimensions of the package, the destination country of the return, the tracking service used, any customs procedures, and the rates applied by the carrier.
The seller is not responsible for the costs charged by couriers chosen by the user for return shipments, nor for any delays, loss, customs holds, or failed delivery of the return package where the shipment is arranged directly by the user.
For this reason, users are advised to use a trackable shipping service and to keep the shipping receipt until the refund process is completed.
Products returned without a prior return request, without the seller’s authorization, or sent to an address other than the one communicated by the seller may not be accepted and will not entitle the user to a refund.
Article 10
Refund in the event of withdrawal or return
Once the returned product has been received and the conditions for the return have been verified, the seller will notify the user of the approval or rejection of the refund request.
If approved, the refund will be made using the same payment method used for the purchase, unless otherwise agreed between the parties.
The refund will include the price paid for the returned product and, in the cases provided for by law, the standard delivery costs incurred by the user at the time of purchase. Any additional costs resulting from the choice of a delivery method other than the least expensive standard option offered by the seller will not be refunded.
Costs incurred by the user for return shipping remain the user’s responsibility and are not refundable, except where the return is due to a defect, error, or non-conformity attributable to the seller.
The seller may withhold the refund until the returned product has been received, or until the user has provided proof of having sent it back, whichever comes first, within the limits permitted by applicable law.
Article 11
Defective, incorrect, or non-conforming products
Users must examine the product upon delivery and promptly report any defects, damage, product errors, sizing errors, or non-conformity with the order placed.
The report must be sent to the e-mail address help@notoriousbrand.it, including, where possible, the order number, a description of the problem, and photographs of the product, packaging, and shipping label.
Should the product prove to be genuinely defective, incorrect, damaged, or non-conforming due to a cause attributable to the seller, the user will be entitled to the remedies provided for by law, including, where applicable, replacement, repair, price reduction, or refund.
In such cases, the costs necessary for returning the product may not be charged to the consumer, except for a different remedy agreed with the user and in compliance with applicable law.
Minor color differences due to the product being displayed on different screens, normal measurement tolerances, minimal production variations, or elements expressly indicated on the product page do not constitute a defect or non-conformity.
Article 12
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the cases provided for by applicable law, including, by way of example, for products made to measure, personalized, or made according to the user’s specific requests.
For hygiene or health protection reasons, withdrawal may be excluded for sealed products that are not suitable to be returned for hygiene reasons or reasons related to health protection, where such products have been opened after delivery, to the extent that this exclusion applies to the specific product category.
Any specific exclusions will be indicated on the relevant product page or communicated to the user prior to purchase.
Article 13
Size exchange, color exchange, and replacements
A size exchange, color exchange, or style exchange does not constitute an automatic right distinct from the right of withdrawal, unless otherwise provided by the seller’s commercial policy.
Should the user wish to exchange a product for reasons of size, color, style, or personal preference, they may request a return following the procedure indicated and, once the refund has been approved, place a new order.
Return shipping costs for size exchange, color exchange, or change of mind remain the user’s responsibility, unless the seller decides otherwise on a commercial basis.
Article 14
Legal warranty of conformity
Purchases made by consumers are covered by the legal warranty of conformity provided for under applicable law.
The seller is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which becomes apparent within the period provided for by law.
In the event of a lack of conformity, the consumer is entitled to the remedies provided for by applicable law, in accordance with the conditions and limits set out therein.
The legal warranty does not cover defects resulting from improper use of the product, washing not in accordance with the instructions, normal wear and tear, accidental damage, alterations, unauthorized repairs, or use inconsistent with the product’s intended purpose.
Article 15
Discount codes, promotions, and offers
The seller may offer discount codes, promotions, temporary offers, or special commercial conditions.
Promotions are valid within the limits and for the period indicated on the site or in the relevant promotional communication.
Unless otherwise indicated, discount codes cannot be combined with one another, cannot be converted into cash, and cannot be applied retroactively to orders already completed.
The seller reserves the right to modify, suspend, or revoke promotions and discount codes in the event of error, abuse, fraudulent use, or violation of the promotional conditions.
Article 16
Reviews and user-generated content
The site may allow users to publish reviews, ratings, comments, or other content relating to purchased products.
Users undertake to publish content that is truthful, relevant, non-offensive, non-defamatory, lawful, and not infringing on the rights of third parties.
The seller reserves the right not to publish, to remove, or to moderate content that is contrary to the law, these Terms and Conditions, or principles of fairness and relevance.
Users remain responsible for the content they publish and shall indemnify the seller against any third-party claims arising from unlawful, inaccurate, or harmful content.
Article 17
Intellectual property
All content on the site, including, by way of example, text, images, photographs, videos, graphics, logos, trademarks, layout, product descriptions, visual elements, code, software, and trade names, is owned by the seller or by the respective rights holders and is protected under intellectual and industrial property law.
The reproduction, copying, distribution, modification, publication, transmission, commercial use, or unauthorized exploitation of the site’s content is prohibited, except with the prior written authorization of the seller or the relevant rights holder.
Article 18
Limitation of liability
The seller cannot be held liable for delays or failures resulting from causes not attributable to its own conduct, such as, by way of example, force majeure events, strikes, logistics disruptions, customs issues, courier malfunctions, IT service unavailability, network outages, weather events, actions by public authorities, or other unforeseeable or unavoidable circumstances.
The seller is not liable for damage resulting from improper use of the products, washing not in accordance with the instructions, inadequate storage, alteration of the product, or use other than its intended purpose.
Article 19
Processing of personal data
The processing of the user’s personal data is carried out in compliance with applicable personal data protection law, as set out in the Privacy Policy available on the site.
Users are invited to consult the Privacy Policy before using the site or making purchases.
Article 20
Links to external sites and third-party services
The site may contain links to websites, platforms, payment tools, tracking services, or applications operated by third parties.
Such links are provided for operational or informational purposes. The seller is not responsible for the content, functioning, contractual terms, or privacy policies of sites and services operated by third parties.
The use of third-party services may be subject to the terms and conditions and privacy policies established by the respective providers.
Article 21
Changes to the Terms and Conditions
The seller reserves the right to modify these Terms and Conditions at any time, including to bring them into line with regulatory changes, technical requirements, site updates, or changes to the logistics or business model.
Changes will take effect from the time of publication on the site and will apply to orders placed after such publication.
Orders already confirmed will continue to be governed by the Terms and Conditions in force at the time of purchase.
Article 22
Governing law and competent jurisdiction
These Terms and Conditions are governed by Italian law.
For any dispute relating to the interpretation, performance, or validity of these Terms and Conditions, the competent court will be that of the place of residence or domicile of the consumer, where located within Italian territory, in accordance with the mandatory applicable law.
In the case of purchases made by parties who do not qualify as consumers, the Court of Padua shall have exclusive jurisdiction, unless otherwise provided by mandatory law.
Article 23
Communications and complaints
For any communication, support request, complaint, or information relating to orders, shipments, returns, or refunds, users may contact the seller at the e-mail address:
help@notoriousbrand.it
The seller undertakes to respond to user requests within a reasonable time, consistent with the nature of the request and the technical time required to carry out any checks with suppliers, couriers, or logistics partners.
Article 24
Final provisions
Should one or more clauses of these Terms and Conditions be deemed null, invalid, or ineffective, in whole or in part, such nullity, invalidity, or ineffectiveness will not affect the validity of the remaining clauses, which will continue to remain valid and effective.
The seller’s failure to exercise a right provided for under these Terms and Conditions does not constitute a waiver of that right.
These Terms and Conditions constitute the agreement applicable to purchases made through the site, without prejudice to the mandatory rights granted to consumers under applicable law.
Last updated: 06/04/2026
